01 / CORE
What CORE does for a business
Most small businesses keep their customers in several places: enquiries in the email inbox, appointments in a booking app, quotes in a folder, contracts in a signing tool and the rest in WhatsApp. CORE puts this into one workspace. An enquiry from your website arrives there with everything the customer filled in, and from there it becomes a quote, a signed contract, an appointment or a project.
Your customers get a portal with one login. They see the quotes, contracts, appointments, documents and payment requests you share with them, and they sign and pay there.
We run Tanomedia on CORE every day. New features come from real client projects, and the interface never reports something as sent when it was not.
02 / CORE
A workspace set up for your trade
CORE is one platform. What changes from client to client is the set-up: which modules are switched on, the stages of the pipeline, the custom fields, the forms on the website, the booking pages and what your customers see in the portal. We do that set-up for you. The first four examples are client workspaces in use today; the last two are set-ups we offer.
Auction house
Anthony's Auktionshaus, Düsseldorf. People request a valuation on the website and upload photos of each piece. The request lands in the workspace with the photos and with where the person found the house, such as Google or ChatGPT. When the team calls back, the photos are already there.
Bike shop with workshop
Drop Bike, Lisbon. Workshop requests from the online store go straight into the workspace. The shop's statistics also run in CORE, without third-party trackers.
Interior design studio
Daradiant Interiors. Clients book a paid 60-minute Design Call on the website and pay through Stripe. Booking and payment both run through CORE.
Musician
Tom Hemmings, UK. Booking enquiries come in through the form on his website and are collected in the workspace instead of a personal inbox.
Estate agents
A set-up we offer. Enquiries from your website arrive with their source. The pipeline follows each sale from first contact to viewing, offer and deed. Viewings are booked through a booking page, agency contracts are signed in the portal, and documents are shared there with buyers and sellers. Property listings and export to property portals are not part of CORE.
Trades and local services
A set-up we offer. Customers send their request with photos of the job. You reply with a quote, book the appointment and, once the work is done, ask for a Google review.
03 / CORE
Programmed by us, line by line
Many agencies offer their clients a CRM they did not build. They license a platform, often GoHighLevel, a US platform that many agencies resell, and put their own logo on it. This is called white label. The agency can configure what the platform allows, but cannot change how it is built, and the data sits wherever the platform runs it.
CORE is not a white label product. We programmed it ourselves and run it for our clients. When a client needs something the software cannot do yet, we can build it instead of waiting for a vendor. When something breaks, the people who wrote the code fix it. Your contract partner is Tanomedia, a company registered in Portugal, and your data is hosted in Germany.
Your workspace and your customer portal carry your own logo and colour.
04 / CORE
What CORE does today
CRM and pipeline
Contacts, companies and deals by stage, with follow-ups, tags, custom fields and a duplicate check. Existing lists come in from CSV with column mapping.
Quotes and contracts
Quotes and contracts go to your customer's portal. Contracts are signed there with a finger, a pen or a mouse.
Projects, tasks and time
Projects with tasks, notes and time tracking. You choose what the customer can see.
Calendar and booking pages
Public booking pages that show your availability. Google Calendar syncs both ways; other calendars can be subscribed by link so busy times are blocked.
Customer portal
Projects, quotes, appointments, chat, contracts, documents and payment requests behind one login. Your customer can invite colleagues and decide what each of them sees.
Website forms and enquiries
Contact forms and questionnaires for your website, one inbox for all enquiries, and newsletter sign-ups with double opt-in.
Website statistics and reports
Statistics for your website that can run without cookies, uptime monitoring and a monthly website report.
Reviews, support, payments
Requests for Google reviews, a ticket system for support, and payment requests with reminders through Stripe.
05 / CORE
Data protection in the product itself
No software is GDPR compliant on its own. What counts is how it handles personal data and what it lets you prove. This is what CORE does:
- Hosted in Germany: CORE runs on servers in Germany, so the data in your workspace stays in Germany and inside the EU.
- Separate accounts: every business has its own workspace, team and permissions, with data separated per account in the database.
- Terms and DPA first: a workspace only processes data once its owner has accepted the platform terms and a data processing agreement under Art. 28 GDPR.
- Support access you can see: our support only enters your workspace through a time-limited access that is logged there and that you can switch off.
- Data subject rights built in: access, erasure, restriction and retention periods are product features, not manual database work.
- Two-factor authentication for your team's logins.
- AI only on request: AI helpers are off until you switch them on, and they only work inside a fixed data boundary.
06 / CORE
Where CORE fits, and where it does not
| You need | CORE |
|---|---|
| CRM, quotes, contracts, booking and a customer portal in one place | Yes, that is the core |
| A workspace set up for your trade | Yes, we do the set-up |
| Interface in English, German and Portuguese | Yes |
| Forms, enquiries and statistics for a website built elsewhere | Yes |
| Funnel or website builder | No, deliberately not |
| Online courses, memberships, communities | No |
| SMS campaigns or a built-in phone system | No; WhatsApp buttons with message templates, and email |
| Bulk email newsletters | No; sign-ups are collected with double opt-in and sent with Brevo or your own tool |
| Writing invoices | No; payment requests and reminders, the invoice comes from your accounting software |
| Managing property listings or exporting them to property portals | No; listings stay where you manage them today |
07 / CORE
How to get CORE
- 01
Write to us
Use the form below: what your business does, how many people work in it and what you use today.
- 02
Short call
We show you CORE on real examples and tell you honestly whether it fits your work.
- 03
Set-up for your trade
We create your workspace, switch on the modules you need, set the pipeline stages and fields, connect the forms on your website and import your contacts from CSV.
- 04
Invite your team
You decide who sees what and when your customers get access to the portal. We stay available for questions and take your feature requests seriously.
08 / CORE
Request CORE
Tell us your trade, how many people work with you and what you use today for enquiries and appointments. We reply within one working day, arrange a short call and tell you honestly whether CORE fits.
FAQ
Common questions
01Is CORE a white label product?
No. White label means an agency licenses another company's software and sells it under its own logo. CORE is our own software: we programmed it at Tanomedia and we run it ourselves. Your workspace can carry your logo and colour, but the product behind it is ours, and so is the responsibility for it.
02Do I need a Tanomedia website to use CORE?
No. The forms, the enquiry inbox and the statistics also work on websites built by someone else. We connect them to your workspace during the set-up.
03Is CORE GDPR compliant?
No software is compliant on its own; it depends on how you use it. CORE gives you the tools for it: hosting in Germany, an EU contract partner, a data processing agreement under Art. 28 GDPR for every workspace, separated accounts, logged support access, and built-in features for access requests, erasure and retention periods.
04Where is CORE hosted?
In Germany. CORE runs on servers in Germany, so the contacts, contracts and files in your workspace stay in Germany and inside the EU. The contract partner is Tanomedia, a company registered in Portugal.
05What does CORE cost?
We do not publish a price list. The price depends on the set-up your business needs. After a short call you get a clear offer.
06Can I bring my data from another CRM?
Yes, through the CSV import: export your contacts, map the columns to CORE fields and import up to 10,000 rows per file. Columns CORE does not know become custom fields.
07Who is CORE for?
Businesses that get enquiries through their website and work closely with their customers, such as studios, shops with a workshop, trades, consultants and estate agents. It is not built for funnels, courses or mass campaigns.
08Which languages does CORE support?
The interface and the customer portal are available in English, German and Portuguese.
